Miko IoT offers parents a secure and seamless way to communicate with their children, prioritizing safety
- Social / Video Calling
Miko IoT offers parents a secure and seamless way to communicate with their children, prioritizing safety
- Social / Video Calling
Problem
Finding a reliable and safe video calling solution that works with Miko Mini, Miko 3 and upcoming Miko robots.
Solution
Agora’s scalable and secure Video Calling and Signaling products.
Results
Significant boost in parent app engagement
High (99.83%) average call success rate
Low audio (0.17%) and video (2.58%) freeze rate
About Miko IoT
Advanced educational robots for kids
Founded in 2015 with a mission to offer a stress-free parenting experience, Miko brings the best of technology to young learners across the globe. Miko is a Pixar-like AI-driven robot and a premium content platform with games, puzzles, TV shows, coding lessons, yoga, and more. As a friend and tutor, Miko focuses on personalized social and emotional learning experiences for kids between 5 and 10.
Miko entertains, educates, monitors, and guides activities for children while making learning fun and playful. It also helps parents connect and engage with their little ones anywhere through video calling and remote navigation while tracking and reporting on their learning progress.
The Problem
Searching for a reliable video call solution that works with IoT
The team at Miko IoT needed a stable and reliable video calling feature to help parents connect, monitor, and engage with their children. They explored a few video SDK solutions and found that most solutions on the market didn’t provide the compatibility, reliability, and quality they needed in their product.
Since Miko is an IoT product, it was challenging to find video calling SDKs that were compatible with the hardware. On the reliability side, video freeze made it impossible for them to provide the seamless parent/child video calling experience they wanted to offer. Since Miko is a product for children, robust security for the video calling experience was also essential.
Network issues before Agora:
The Solution
Scalable kid-safe video calling
Agora’s video calling SDK solution provided Miko with the safety and reliability they needed to confidently launch a video calling feature on the robot. Agora’s expansive cross-platform compatibility and dedicated IoT support made integration easy for both the Miko hardware and the companion parent app. Miko prioritizes data privacy and security for parents and children, and Agora’s strict adherence to data privacy and security compliance aligned with Miko’s priorities.
With Agora, Miko was able to add high-quality video calls with minimal delays. The video calling feature allows parents to stay in touch, monitor, and connect with their kids whether they are away from home or in another room. Agora’s Signaling product uses real-time data synchronization to enable the parents to move Miko around to follow the child during a video call.
Agora Products
Why Miko IoT chose Agora:
“Agora’s Video Calling allows parents to use the Miko robot to securely connect with their children and monitor their well-being, offering peace of mind for busy parents.“
Sneh Vaswani, Co-Founder & CEO, Miko Robot
Results and ROI
Increased parent engagement and high call success rate
Agora’s reliable and easy-to-implement Video Calling and Signaling helped Miko offer safe, real-time connection between parents and children. These new features lead to a significant boost in parent engagement with the app.
Additionally, Miko has tracked the performance of their video calls and found an extremely high 99.83% average call success rate, underscoring the reliability of the technology. They also recorded an extremely low audio freeze rate of 0.17% and a video freeze rate of 2.58%. The high call success rate and low freeze rates contributed to the increased engagement and retention rate on the parent application.
Miko has sold 350,000+ units to date, with ~70% of sales from the US. Miko IoT envisions creating a better and more interconnected environment for kids with Agora. Its future updates include helping children and their grandparents and friends connect in real-time, and Agora plays a significant role in making it happen.
Results after implementing Agora:
Significant boost in parent app engagement
High (99.83%) average call success rate
Low audio (0.17%) and video (2.58%) freeze rate
“Adding Agora’s secure, high-quality video communication to Miko led to a massive boost in parent engagement with the app.”
– Sneh Vaswani, Co-Founder & CEO, Miko Robot
“Adding Agora’s secure, high-quality video communication to Miko led to a massive boost in parent engagement with the app.”
– Sneh Vaswani, Co-Founder & CEO, Miko Robot
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