Agora Support Plans

Comprehensive expert insights and proactive solutions-driven approach for business transformation.

Gain Exclusive Services with a Competitive Edge

At Agora, your success is our highest priority and our support plans are designed to help you exceed your ever-evolving business needs. Experience greater scalability, performance and operational efficiency – from 1:1 consultation, issue classification, to strategic production escalation and more, we’ve got you covered. Our dedicated team of experts is committed to delivering an unparalleled support experience.

Enterprise+ : For a customized support plan, please contact sales for details.

* Prices are monthly. Agreement is annual and charged annually.
** Guaranteed response time is for 1st response from an engineer that reviewed the issue.
Guaranteed response times are not covered for questions about developer preview and beta products.
*** For more details about what’s included in Agora Analytics Starter, Standard, Premium, and Enterprise, please refer to this page.

Named SA Engineer: Designated Solution Architect engineer who is an expert in Agora’s technologies. He/she will be familiar with your use case, requirements, implementation, and will guide you through the development process. He/she will be providing you with reasonable consultation and support to ensure you have proper implementation in the shortest possible timeframe.

Named CS Engineer: Designated Customer Success engineer who will be familiar with your implementations and will work with you on production related issues, scalability, and regional coverages. He/she will assist you with the application rollout and proper scalability on Agora’s network.

Code Review: 1-2 hours of personalized remote review of the application design and workflows in reference to Agora’s best practices.

Live Developer Consultation and Training: 1-2 hours of personalized training, giving developers an introduction into Agora’s platform, capabilities, APIs and best practices.

Business Days: Monday through Friday, excluding US national holidays.

Business Hours: From 7:00 a.m. to 7:00 p.m. (Pacific Standard Time – PST) on Business Days.

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