Gabb offers kid-safe video calls powered by Agora

Social / Video Calling

Problem

Need for a reliable and secure video calling solution for kids

Solution

Agora’s Video SDK that’s easy to integrate and scale

Results

Increase in user satisfaction

Over 50,000 successful calls in 30 days

Delivered on most requested feature

About Gabb

Safe devices for kids

Gabb is a leading force in kid-safe technology, providing a refreshing alternative for families to help their children connect safely with family and friends.

Founded in 2018, Gabb prioritizes the well-being of young minds. Gabb’s comprehensive child and parent connectivity ecosystem encompasses safe phones, watches, and software—all meticulously designed with children’s safety in mind. The devices come with features like parental controls, limited app access, and robust security measures to shield children from inappropriate content and online dangers.

Gabb understands the downsides of excessive technology use and believes in using it right and at the right pace. In fact, “Tech in Steps™” is Gabb’s core principle, ensuring kids are equipped with the tools to develop a healthy relationship with conscious use of technology. Gabb’s technology empowers kids with a sense of independence rather than restriction while fostering communication with loved ones and responsible tech habits.

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Screenshot of phones showcasing Gabb application

The Problem

Searching for a safe, reliable, and compatible solution

When looking to add reliable and safe real-time video calling to its messenger app, Gabb needed a solution that offered crystal-clear video calls—even in spotty internet conditions—with the ability to moderate video calls for safety in real-time. Scalability was also essential to support a large number of concurrent users and adapt to Gabb’s growing user base and plans for future innovation.

In reviewing other video calling solutions on the market, Gabb found issues with stability and reliability that resulted in freezes and lag. Finding a solution that could easily integrate with Gabb Messenger™ across devices and platforms was also a challenge. Additionally, many options on the market didn’t offer the level of customization Gabb needed to support child-friendly calling features.

Issues with standard video calling solutions:

Unstable video calls with quality issues

Integration challenges

Lack of customization to support needs

The Solution

Scalable kid-safe video calling

After exploring the available solutions for video calling SDKs, Gabb chose Agora because it allowed them to build a safe and reliable video calling environment for children inside their existing app, Gabb Messenger™. The solution enables kids to connect via video with parents, family members, and friends, with powerful parental controls and integrated moderation to prevent inappropriate behavior.

Agora’s Video SDK met Gabb’s requirements for:

Superior video quality and reliability
Robust safety features
Ease of integration
Support and scalability

Implementing Agora’s Video SDK proved to be a smooth process, minimizing disruption to Gabb’s existing infrastructure and allowing for the swift development and launch of the safe video calling feature. Additionally, Agora’s commitment to scalability matched Gabb’s ambitions for growth. Excellent customer support also provided peace of mind for reliability and future development.

Agora Products

Video Calling Video Calling

Why Gabb chose Agora:

Superior video quality and reliability

Safe and secure SDKs and APIs

Ease of integration and support

Screenshot of children's faces and their reactions to chatting on Gabb appiclation

Results and ROI

Delivering on the #1 user-requested feature

By implementing Agora for safe video calling, Gabb delivered on its most requested feature. Both parents and kids expressed greater satisfaction with Gabb Messenger™ after launch, praising the reliability and kid-safe features. The positive feedback solidified Gabb’s decision to offer safe video calling technology long term. Gabb Messenger™ hosted over 50,000 successful video call connections in just 30 days as a testament to reliability.

Gabb believes that Agora is a big part of their recent growth, enabling them to deliver scalable kid-safe video calling features quickly and easily.

Results after implementing Agora: