Marsview.ai is the leading API platform for voice and chat intelligence. MarsviewAPIs are used by developers to get deep insights and rich metadata from audio, video and text streams instantly with just a few lines of code. Large global brands have integrated Marsview APIs into their communication and conversational workflows to obtain greater visibility, transparency and contextual data to run efficient operations.
Marsview conversation self-service API platform offers a comprehensive suite of proprietary APIs and developer tools for automatic speech recognition, speaker separation, emotion and sentiment recognition, intent recognition, time-sequenced visual recognition and more.
Designed for the demanding call center environments that handle millions of outbound and inbound calls, Marsview APIs provide end to end workflows from call listening, recording, intent generation and voice of customer insights. Conversation APIs are also used in one-on-one to many-to-many conversations and meetings to automatically generate rich contextual feedback, key topics, moments, actions, Q&A and summaries.
Built on patent pending advanced AI technologies, Marsview APIs are perfect for developers, product managers and business leaders to rapidly bring new products to market.
Marsview.ai is trusted by global customers and partners, including TTEC, ServiceNow and Asurion to name a few and many other small to medium-sized businesses. Marsview.ai is headquartered in Sunnyvale, CA with an office in Bangalore. For more information, visit https://www.marsview.ai
Marsview Speech Analytics
MarsviewSpeech Analytics extension provides an opportunity for the entire RTE ecosystem of developers to integrate powerful AI capabilities for automatic speech recognition (ASR), speaker separation, intent recognition, tone and sentiment analysis and other conversational insights.
Developers building voice and video-driven real-time applications on Agora can use Marsview Speech Analytics API to:
- Listen, record, transcribe, analyze and generate actionable insights
- Understand customer’s intent and sentiments andget contextual feedback
- Moderate the conversation in real-time for PII/PCI data, profanity and other unsuitable content
Speech Analytics API works well on customer conversations, workforce meetings and outbound sales calls to automatically generate real-time contextual feedback, recommendations, moments, actions, curated knowledge base, Q&A, and summaries.
- Convert speech into readable text from a live stream or from audio and/or video recordings, separated by speakers.
- Identify thetype of speech based on context and tone such as a statement, question, command and so on.
- Combine the tone of voice and the sensitivity of the topic in the transcription text to classify the true sentiment as positive, negative or neutral.
- Detect the type of on-screen activity as interaction, slide share, motion graphics etc. Capture key frames and slides to chapterize a visual presentation.
- Generate call quality and speech quality metrics to improve conversational performance
- Add custom vocabulary to generate more accurate transcriptions for your industry
Marsview’s proprietary, pre-trained AI models provide complete control, flexibility and security of your data. With just a few lines of code, developers can instantly enable Agora powered RTE applications to generate real-time insights and make rapid, data-informed decisions on the fly to gain efficiency and profitability.
Extension Features Overview
Current features include an echo effect, reverb effect, flanger effect, and time stretch effect. Each of these has parameters that can be tweaked in real time.