CONVO AI SOLUTIONS

AI Customer Service Agents

Intelligent voice automation built for instant, human-like support at scale.
Convo AI for Customer Service & Support
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Use cases

Stream audio to a worldwide audience

Livecast

LiveCast: Global Podcast Streaming

Stream live podcasts to a worldwide audience.
Whether it’s a hot take with a celebrity or trending topics with tech executives, allow your audience to drop in on live discussions. Agora’s interactive audio streaming ensures your livecast streams smoothly to anyone, on any device, anywhere in the world.
Colistening

Co-listening: Social Music Streaming

Build a platform for people to enjoy music together.
If you’re creating the next music streaming app, make it an interactive experience for your listeners.
With Interactive Live Streaming, create drop-in audio chat rooms for new album releases, live DJ sets, and virtual concerts that easily scale from a few listeners to thousands.
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Internet Radio with Two-Way Interaction

Make radio engaging with live host and audience interactions.
One-way communication is boring. Give your host the ability to pass the mic so attendees can  ask questions, offer comments, or enter contests in real time during the live audio stream.

Agora’s audio streaming lets you keep the action going during broadcasts with reliable, high-quality connections reaching people all over the world.
Speaker Icon

Event commentary

Stream live sports commentary or news coverage with real-time audience sync.
Bring live event action and excitement to fans who can attend from anywhere. Whether it’s commentary for the World Cup or in-depth reporting of a major news event, with ultra-low latency, everyone experiences each moment at the same time, allowing them to interact with each other as if they were together in person.
Mike icon

Live online karaoke

Keep them singing with online karaoke.
You don’t need to be in the same room in order to jam out with friends.
Create an online karaoke (KTV) experience for small or large groups, anywhere in the world with Interactive Live Streaming audio from Agora.

Build multimodal AI experiences fast

Livecast

Connect pre-integrated AI models

Get to market faster with seamless pre-integrated connections to leading Large Language Models (LLMs).
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Enable immediate AI responses

Agora’s real-time infrastructure enables AI communication with minimal lag or delay, mimicking natural human to human conversation.
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Convert speech to text in real time

Use pre-integrated real-time transcription to convert live speech to text (STT) and feed it directly to an LLM for immediate AI responses, insights, or suggestions.
Speaker Icon

Give AI a voice with text to speech

Deliver precise text-to-speech (TTS) output, offering a range of voice options tailored to your communication needs.
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Deploy multimodal AI agents

Enable users to communicate with AI in real time via voice, video and chat. Integrate with avatar services to give your AI a face.
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Ensure uninterrupted connections

Agora’s global real-time network and last mile technology provides the highest quality voice, video, and chat interaction regardless of network conditions and user’s location.

Elevate every customer interaction

Customer Service Agent Benefits
Intelligent Inbound icon

Natural, context-aware conversations

Deliver human-like voice interactions that resolve issues in real time. AI Customer Service Agents handle authentication, triage, information retrieval, and resolution end-to-end - improving FCR, boosting CSAT, and reducing queue abandonment.
Empower Your Team icon

Empower your team and boost productivity

Offload repetitive, high-volume inquiries to AI and allow your human agents to focus on complex, high-empathy conversations. Improve agent productivity, reduce turnover, and create a more meaningful work environment while maintaining consistent service quality.

Scale with confidence

Handle call spikes, seasonal surges, and global demand without expanding headcount. AI Customer Service Agents deliver fast, accurate, multilingual conversations with predictable costs and consistent performance - even at peak concurrency.

Boundless virtual education is here

Break free from one-size-fits-all video conferencing solutions that ignore your students’ needs. When it comes to your video platform for education, say goodbye to unstable connections, high latency, and scalability issues.

Agora’s education solutions give you the building blocks to assemble a custom, branded live virtual classroom at any scale, with a diverse set of engagement and collaboration tools that work reliably across the globe.
awarded with
EdTech Breakthrough Award 2023 banner
EdTech Awards 2023 banner

Close
Care Gaps

The World Health Organization predicts a shortage of 18 million physicians, nurses, and support staff by 2030.

Leading players in the Healthcare industry are using virtual care and telehealth software to close gaps in care delivery and support.

Leverage the latest real-time engagement solutions to provide quality care from anywhere in the world.

Engage Social Shoppers. Stream Live Auctions.
Boost Upsell and Cross-Sell.

Bring your marketplace to life with human interaction. Decrease shopping cart abandonment and increase cross-sell by encouraging customers to socialize with each other and influencers to purchase an entire look, find seasonal necessities, get expert advice, and more.
According to McKinsey & Company, live-commerce-initiated sales could account for 20 percent of all e-commerce by 2026.
The live streaming shopping market in the US is estimated to be worth $35 billion by 2024.

Limitless virtual worlds for your business
to explore

Agora’s Metaverse solutions give you the building blocks to create branded virtual worlds at any scale, with a diverse toolset that works reliably across the globe and across any industry vertical such as gaming, enterprise, collaboration, education, and many more.

Build a more engaging entertainment destination

Stop losing eyeballs to social media. Make your app the destination for your fans with interactive live content featuring immersive audio and video with native social interactions. Open up new possibilities for monetization with exclusive access, virtual tipping, and live shopping overlays.

Deploy in minutes with Agent Studio

A no-code studio to build and orchestrate voice AI agents.

Build

Create context-aware agents tailored to your operations.
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Create agents fast using pre-configured, reusable templates.
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Choose your stack by connecting your preferred ASR, LLM, and TTS with Bring Your Own Key (BYOK) support.
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Enhance conversations with voice controls like Turn Detection, VAD, and Selective Attention Locking (SAL).

Deploy

Move from design to live deployment in minutes.
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Connect instantly to phone numbers or import via elastic SIP trunk.
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Redeploy easily by initiating saved agent configurations from a unique ID.
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Control call flows with condition-based escalation triggers, live transfers, and auto-hangup logic.

Optimize

Refine agent performance with real-world intelligence.
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Analyze performance by tracking CSAT, FCR, and overall automation rates.
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Review interactions using comprehensive call histories, transcripts, and audio playbacks.
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Improve resolution over time by identifying trends to reduce live-agent escalations.

Boundless virtual education is here

Break free from one-size-fits-all video conferencing solutions that ignore your students’ needs. When it comes to your video platform for education, say goodbye to unstable connections, high latency, and scalability issues.

Agora’s education solutions give you the building blocks to assemble a custom, branded live virtual classroom at any scale, with a diverse set of engagement and collaboration tools that work reliably across the globe.
awarded with
EdTech Breakthrough Award 2023 banner
EdTech Awards 2023 banner

Close
Care Gaps

The World Health Organization predicts a shortage of 18 million physicians, nurses, and support staff by 2030.

Leading players in the Healthcare industry are using virtual care and telehealth software to close gaps in care delivery and support.

Leverage the latest real-time engagement solutions to provide quality care from anywhere in the world.

Engage Social Shoppers. Stream Live Auctions.
Boost Upsell and Cross-Sell.

Bring your marketplace to life with human interaction. Decrease shopping cart abandonment and increase cross-sell by encouraging customers to socialize with each other and influencers to purchase an entire look, find seasonal necessities, get expert advice, and more.
According to McKinsey & Company, live-commerce-initiated sales could account for 20 percent of all e-commerce by 2026.
The live streaming shopping market in the US is estimated to be worth $35 billion by 2024.

Limitless virtual worlds for your business
to explore

Agora’s Metaverse solutions give you the building blocks to create branded virtual worlds at any scale, with a diverse toolset that works reliably across the globe and across any industry vertical such as gaming, enterprise, collaboration, education, and many more.

Build a more engaging entertainment destination

Stop losing eyeballs to social media. Make your app the destination for your fans with interactive live content featuring immersive audio and video with native social interactions. Open up new possibilities for monetization with exclusive access, virtual tipping, and live shopping overlays.

Post-Call Analytics

Turn every conversation into actionable intelligence.
Unified dashboard for call quality and automation metrics
Track CSAT, FCR, and resolution rates in real time
Monitor SLA adherence and automation success rate
Analyze escalation patterns and completion trends

Boundless virtual education is here

Break free from one-size-fits-all video conferencing solutions that ignore your students’ needs. When it comes to your video platform for education, say goodbye to unstable connections, high latency, and scalability issues.

Agora’s education solutions give you the building blocks to assemble a custom, branded live virtual classroom at any scale, with a diverse set of engagement and collaboration tools that work reliably across the globe.
awarded with
EdTech Breakthrough Award 2023 banner
EdTech Awards 2023 banner

Close
Care Gaps

The World Health Organization predicts a shortage of 18 million physicians, nurses, and support staff by 2030.

Leading players in the Healthcare industry are using virtual care and telehealth software to close gaps in care delivery and support.

Leverage the latest real-time engagement solutions to provide quality care from anywhere in the world.

Engage Social Shoppers. Stream Live Auctions.
Boost Upsell and Cross-Sell.

Bring your marketplace to life with human interaction. Decrease shopping cart abandonment and increase cross-sell by encouraging customers to socialize with each other and influencers to purchase an entire look, find seasonal necessities, get expert advice, and more.
According to McKinsey & Company, live-commerce-initiated sales could account for 20 percent of all e-commerce by 2026.
The live streaming shopping market in the US is estimated to be worth $35 billion by 2024.

Limitless virtual worlds for your business
to explore

Agora’s Metaverse solutions give you the building blocks to create branded virtual worlds at any scale, with a diverse toolset that works reliably across the globe and across any industry vertical such as gaming, enterprise, collaboration, education, and many more.

Build a more engaging entertainment destination

Stop losing eyeballs to social media. Make your app the destination for your fans with interactive live content featuring immersive audio and video with native social interactions. Open up new possibilities for monetization with exclusive access, virtual tipping, and live shopping overlays.

Deploy in minutes with Agent Studio

A no-code studio to build and orchestrate voice AI agents.

Build

Design context-aware outbound agents with full control.
A check mark
Create agents fast from reusable templates
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Connect your ASR, LLM, and TTS of choice—with Bring Your Own Key (BYOK) credentials
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Enable voice controls like Turn Detection, VAD (Voice Activity Detection), and SAL (Selective Attention Locking)

Deploy

Launch voice AI agents in large-scale outbound campaigns.
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Initiate saved agent configurations from a unique agent ID for easy reuse
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Schedule automated outbound batch call campaigns from CSV uploads
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Define auto-hangup rules, voicemail handling, and live agent escalation triggers

Optimize

Refine outreach performance using real interaction data.
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Track overall pick up rates and outbound call success metrics
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Review complete call history, transcripts, and audio recordings
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Analyze structured post-call outputs using custom string or Boolean definitions.

Boundless virtual education is here

Break free from one-size-fits-all video conferencing solutions that ignore your students’ needs. When it comes to your video platform for education, say goodbye to unstable connections, high latency, and scalability issues.

Agora’s education solutions give you the building blocks to assemble a custom, branded live virtual classroom at any scale, with a diverse set of engagement and collaboration tools that work reliably across the globe.
awarded with
EdTech Breakthrough Award 2023 banner
EdTech Awards 2023 banner

Close
Care Gaps

The World Health Organization predicts a shortage of 18 million physicians, nurses, and support staff by 2030.

Leading players in the Healthcare industry are using virtual care and telehealth software to close gaps in care delivery and support.

Leverage the latest real-time engagement solutions to provide quality care from anywhere in the world.

Engage Social Shoppers. Stream Live Auctions.
Boost Upsell and Cross-Sell.

Bring your marketplace to life with human interaction. Decrease shopping cart abandonment and increase cross-sell by encouraging customers to socialize with each other and influencers to purchase an entire look, find seasonal necessities, get expert advice, and more.
According to McKinsey & Company, live-commerce-initiated sales could account for 20 percent of all e-commerce by 2026.
The live streaming shopping market in the US is estimated to be worth $35 billion by 2024.

Limitless virtual worlds for your business
to explore

Agora’s Metaverse solutions give you the building blocks to create branded virtual worlds at any scale, with a diverse toolset that works reliably across the globe and across any industry vertical such as gaming, enterprise, collaboration, education, and many more.

Build a more engaging entertainment destination

Stop losing eyeballs to social media. Make your app the destination for your fans with interactive live content featuring immersive audio and video with native social interactions. Open up new possibilities for monetization with exclusive access, virtual tipping, and live shopping overlays.

Post-Call Analytics

Turn every outreach interaction into revenue intelligence.
Unified dashboard for campaign and conversion metrics
Track connection, qualification, and meeting-booking rates
Monitor pipeline contribution and rep handoff performance
Analyze objection trends and conversion patterns

Your building blocks for an autonomous call center

Everything you need to build, manage, and optimize your AI workforce.
Convo AI Studio

Agent Studio

No-code control layer for AI campaigns.
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Reusable campaign templates
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Rapid script and workflow updates
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Standardize logic across regions
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Visual persona and trigger configuration
The backbone of real-time orchestration.

Conversational AI Engine

The intelligence layer behind AI conversations.
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Ultra-low latency processing
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Integrated STT & TTS workflows
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Advanced LLM orchestration
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Seamless context management
SDRTN Network

SDRTN

Real-time infrastructure powering voice AI agents.
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Crystal-clear audio quality
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Intelligent global routing
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Reliable ultra-low latency at global scale
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200+ global points of presence

Boundless virtual education is here

Break free from one-size-fits-all video conferencing solutions that ignore your students’ needs. When it comes to your video platform for education, say goodbye to unstable connections, high latency, and scalability issues.

Agora’s education solutions give you the building blocks to assemble a custom, branded live virtual classroom at any scale, with a diverse set of engagement and collaboration tools that work reliably across the globe.
awarded with
EdTech Breakthrough Award 2023 banner
EdTech Awards 2023 banner

Close
Care Gaps

The World Health Organization predicts a shortage of 18 million physicians, nurses, and support staff by 2030.

Leading players in the Healthcare industry are using virtual care and telehealth software to close gaps in care delivery and support.

Leverage the latest real-time engagement solutions to provide quality care from anywhere in the world.

Engage Social Shoppers. Stream Live Auctions.
Boost Upsell and Cross-Sell.

Bring your marketplace to life with human interaction. Decrease shopping cart abandonment and increase cross-sell by encouraging customers to socialize with each other and influencers to purchase an entire look, find seasonal necessities, get expert advice, and more.
According to McKinsey & Company, live-commerce-initiated sales could account for 20 percent of all e-commerce by 2026.
The live streaming shopping market in the US is estimated to be worth $35 billion by 2024.

Limitless virtual worlds for your business
to explore

Agora’s Metaverse solutions give you the building blocks to create branded virtual worlds at any scale, with a diverse toolset that works reliably across the globe and across any industry vertical such as gaming, enterprise, collaboration, education, and many more.

Build a more engaging entertainment destination

Stop losing eyeballs to social media. Make your app the destination for your fans with interactive live content featuring immersive audio and video with native social interactions. Open up new possibilities for monetization with exclusive access, virtual tipping, and live shopping overlays.

Convo AI Studio:
Design Your AI Workforce

Build, Configure, and Scale without the Complexity
The Convo AI Studio is a UI-friendly command center that allows Product Managers and Ops leaders to architect sophisticated AI agents through easy menu selections and configuration features.

Build

Configure your AI agent with your preferred AI vendors, instant testing, and optimized audio (VAD, voice lock, noise cancellation).

Deploy

Connect a phone number, assign the agent, and run personalized, scheduled outreach with smart call and voicemail handling.
Use cases

Solutions for every industry

Use cases

Bring any experience to life with Agora

Banking & Insurance
Banking & Insurance
Banking & Insurance
Banking & Insurance

Automate fraud alerts, claims status, policy servicing, and balance inquiries with secure, authenticated voice AI. Reduce wait times, improve FCR, and maintain compliance while handling high-volume, high-sensitivity interactions at scale.

Healthcare
Healthcare
Healthcare
Healthcare

Manage appointment scheduling, prescription reminders, eligibility verification, and patient intake through secure, real-time Voice AI. Reduce administrative workload while improving information accuracy, follow-ups, and overall patient experience.

Retail & eCommerce
Retail & eCommerce
Retail & eCommerce
Retail & eCommerce

Automate order tracking, returns, subscription management, and loyalty engagement. Support product launches and seasonal peaks without performance degradation while reducing customer effort and improving service consistency.

Telecom
Telecom
Telecom
Telecom

Automate outage notifications, plan upgrades, billing inquiries, and technical support triage. Gather information instantly, route intelligently, and resolve common issues end-to-end - freeing human agents for complex escalations.

IT/Software
IT & Software
IT/Software
IT & Software

Deliver 24/7 Level 1 support, including password resets, access management, ticket creation, and troubleshooting. AI agents resolve common issues instantly and escalate with full context, reducing resolution times and operational overhead.

Travel & Hospitality
Travel & Hospitality
Travel & Hospitality
Travel & Hospitality

Manage booking changes, cancellations, loyalty inquiries, and disruption alerts at scale. Handle seasonal spikes without expanding headcount while delivering responsive, multilingual support that protects brand experience during high-stress travel moments.

Use cases

Solutions for every industry

Banking & Insurance
Banking & Insurance
Banking & Insurance
Banking & Insurance

Automate fraud alerts, claims status, policy servicing, and balance inquiries with secure, authenticated voice AI. Reduce wait times, improve FCR, and maintain compliance while handling high-volume, high-sensitivity interactions at scale.

Healthcare
Healthcare
Healthcare
Healthcare

Manage appointment scheduling, prescription reminders, eligibility verification, and patient intake through secure, real-time Voice AI. Reduce administrative workload while improving information accuracy, follow-ups, and overall patient experience.

Retail & eCommerce
Retail & eCommerce
Retail & eCommerce
Retail & eCommerce

Automate order tracking, returns, subscription management, and loyalty engagement. Support product launches and seasonal peaks without performance degradation while reducing customer effort and improving service consistency.

Telecom
Telecom
Telecom
Telecom

Automate outage notifications, plan upgrades, billing inquiries, and technical support triage. Gather information instantly, route intelligently, and resolve common issues end-to-end - freeing human agents for complex escalations.

IT/Software
IT & Software
IT/Software
IT & Software

Deliver 24/7 Level 1 support, including password resets, access management, ticket creation, and troubleshooting. AI agents resolve common issues instantly and escalate with full context, reducing resolution times and operational overhead.

Travel & Hospitality
Travel & Hospitality
Travel & Hospitality
Travel & Hospitality

Manage booking changes, cancellations, loyalty inquiries, and disruption alerts at scale. Handle seasonal spikes without expanding headcount while delivering responsive, multilingual support that protects brand experience during high-stress travel moments.

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Ready for Better-Than-Human Service?

Deliver instant, context-aware support with voice AI agents that reduce wait times and improve resolution.