When the Soma team was building the app, they knew they needed to find a real-time communication (RTC) solution that would enable seamless conversations and collaboration in a 3D environment. The primary goal was to ensure that the behaviors and communication methods used in offline offices could be replicated in Soma. This required solution needed to include high-quality video conferencing, audio communication, and interactive meeting tools with ultra-low latency for natural interaction. It was also essential for this solution to be able to scale globally.

Additionally, Soma was searching for a solution that offered cross-platform compatibility, including Unity, Web, macOS, Windows, iOS, and Android, to ensure global users could access metaverse offices seamlessly from any device.  In evaluating RTC providers, many did not support Unity or offer the level of customization Soma needed to create the most realistic and globally scalable office setting possible for its users. That is, until Soma found Agora.